Do you offer free shipping / delivery ?

YES we do! For all the purchases of Tshs.40,000/= or more, we will deliver the order to your doorstep absolutely free of cost. A shipping charge of Tshs.2,000/= will be applicable otherwise.

How will I know the Order is placed & confirmed ?

Once an order is placed and payment made by you is authorized, we will send you an SMS and an e-mail confirming the receipt of payment and order number.

Can I place an order via a phone call ?

Presently no. You need to place an order from our website zenjimall.com.  Additionally, you may place an order through our mobile website as well. In case, you face any difficulties while placing an order, get in touch with our customer support team.

I have placed my order. However I forgot to add few items. Can I add them ?

No. Our system is designed in a way that even we won’t be able to make any changes to the items you have ordered. You may place another order for the items missed out though.

Why is there a delivery date range? How longer will it take to ship my order ?

The delivery time varies from city-to-city. Our registered logistics partner(s) thrive to deliver your order within 1-2 working days of order being shipped. However it may take longer based on geographic location. Please note: Our order processing & shipping time is 1-2 working days.

How can I track my order ?

Once your order is shipped, we will share an e-mail with tracking details and order number.

What should I do if do not receive an order confirmation ?

Some e-mail servers flag automated messages as spam – if you don´t receive any confirmation; please check your spam folders, and in case of incorrect e-mail id provided during an order, please do write to  info@zenjimall.com. Our customer support team will be happy to assist you with the order confirmation / related information.

Can I change my delivery address after I place an order ?

Our registered logistics partner allows us to change the delivery address only before the handover of product to the courier personnel. Please call our customer support team to know more

Can I place bulk orders ?

We get it!! Our products are so awesome, simply buying a few is not enough at times. Please connect with us on info@zenjimall.com in to find out more

Can you customize an order ?

Please drop in a mail with your requirement at info@zenjimall.com . We shall revert back to your request within 1-2 working days

Can you gift wrap my order ?

Currently we do not provide option of gift wrapping the orders. But you may select store pickup option where our staff will do the gift wrapping for you at a very nominal cost.

How can I make use of store pick up option ?

Store pickup option can be availed through our showroom network across Zanzibar, Stone town, Mwanakwerekwe, Vwawa-Songwe, Fuoni, Paje and Makunduchi. While completing the checkout, please make sure to select store pickup option and your order will be delivered in the selected store. Once the parcel reaches that store, we will notify you and the store, so it can be collected. You may be required to produce one government issued ID proof while collecting the item.

Please note: Store pick up option does not exist in a city where there is no Itsy Bitsy store.

Frequently Asked Questions for Sellers

How do I become a seller on Zenjimall Shopping ?

You can register for becoming a seller on Zenjimall Shopping by filling this simple form. Our team will respond to you at the earliest.

Who can sell on Zenjimall Shopping ?

You should be –

» Authorised to sell in Tanzania

»Manufacturer/Wholesaler/Distributor/Retailer of genuine goods

 

What products can I sell on Zenjimall Shopping ?

You can sell –

» Apparels

» Accessories

» Electronics

» Mobiles

» Health

» Toys

» Personal Care

» Computer Peripherals

» Home & Kitchen items

» Arts & collectibles

However, if you deal in a category which is not mentioned above, please feel free to contact us.

What I cannot sell ?

» Medicines/Prescription drugs

» Liquor

» Cigarettes

» Products that are illegal in nature

Can I sell products online on Zenjimall Shopping even if I don't have a website of my own?

You need to have the following documents in order to sell your products online with us –

» Verified Bank Account,

» Proof of Government Identity Card

» TIN number

» Business Licenses

How do I list my products on Zenjimall Shopping ?

After you successfully register as a seller with us, our catalog and business teams will assist you to help create your online catalogue. You will receive access to the seller dashboard where you can easily create your listings and manage your orders.

How does it work ?

It is very easy to sell online on Zenjimall Shopping.

» List your products on the Zenjimall Shopping marketplace

» Customer sees your product and makes a purchase

» You receive the order in your seller dashboard.You ship the product to the customer and update the shipment details in the seller dashboard

» Zenjimall Shopping will credit the payments directly into your bank account (as per our payment cycle) after deducting our service charges.

Can I sell outside Tanzania through Zenjimall Shopping ?

It is very easy to sell online on Zenjimall Shopping.

Yes. You are allowed to sell products from certain categories outside Tanzania. Do get in touch with us for more details.

» Customer sees your product and makes a purchase

» You receive the order in your seller dashboard.You ship the product to the customer and update the shipment details in the seller dashboard

» Zenjimall Shopping will credit the payments directly into your bank account (as per our payment cycle) after deducting our service charges.

How soon can I start selling online ?

As soon as our team checks and verifies your documents, we will create your seller account with us and share the seller dashboard login details with you. You can then start creating your product listings and start selling your products online.

How will customers know that they are purchasing from me ?

The seller name is displayed on each product page. With each order you need to include the invoice which will carry your name and contact details

When and how can I stop selling on Zenjimall Shopping ?

You are free to stop selling on Zenjimall Shopping anytime you wish to do so after completing the deregistration formalities.

Sell Products Online on Zenjimall.com

Zenjimall is Zanzibar’s leading and  biggest marketplace platform for selling online. Whether you are a manufacturer, vendor or supplier, simply sell your products online on  Zenjimall.com and grow your business with minimum investment.

How to sell online?

Well, you don’t need to worry about anything as our team of experts will get in touch with you and completely help through the on boarding process. At Zenjimall.com, we strongly focus on educating and empowering sellers to sell all over  East Africa.

Selling products online on  Zenjimall.com is easy. All you need to do is register, list your catalogue and start selling your products.

With zenjimall.com, you can sell anything right from books, gadgets, mobiles, to accessories, appliances and apparels – just anything that is ethical in nature.

We have a favourable payment cycle in the industry and an excellent seller portal. Get ready to grow your business with  Zenjimall.